Terms of service

Last updated: October 23, 2026

This policy applies to hearthgoods, the online graphic T-shirt and clothing store at hearthgoods.shop, operated by NGUYEN KEN.

1. Agreement and use of the store

References to "we", "us" and "our" mean NGUYEN KEN, trading through hearthgoods.shop. Shopify provides the ecommerce platform for this store. You must be legally capable of purchasing or have appropriate authorisation. Use the website lawfully; do not interfere with security, submit malicious code, misuse another person's information or infringe third-party rights.

2. Clothing and product details

Review the product description, images, size options, colour and displayed price before ordering. Choose options carefully and contact us if you need information about fit. Do not assume a material, origin, certification or performance characteristic unless stated for that product. Screen settings can affect displayed colours; material inaccuracies remain subject to applicable consumer remedies.

3. Prices, orders and payment

The payment currency, available payment methods, delivery options, shipping costs and taxes collected by this store are shown before payment. Provide accurate contact, billing and delivery details. An order acknowledgement confirms receipt of your order. If payment, availability, a material listing error or verification affects fulfilment, we will contact you. If a paid order is cancelled, we will return the amount due in accordance with applicable law.

4. Delivery and changes

Our Shipping Policy explains delivery information and assistance with missing or delayed parcels. Estimates are not guaranteed dates unless expressly stated. Contact us promptly to request an amendment or cancellation; it may not be possible after processing or dispatch. Mandatory rights remain unaffected.

5. Returns and consumer rights

Our Refund Policy provides a 30-day change-of-mind request period, conditions and return instructions. Separate statutory remedies apply to faulty, incorrect, damaged, misdescribed or undelivered goods. No condition in these terms excludes a right that cannot lawfully be excluded.

6. Accounts and personal information

Keep your account credentials private and notify us if you suspect unauthorised use. Our Privacy Policy explains personal data processing, cookies and privacy requests.

7. Website content and external services

Protected content remains subject to its owners' rights. Use it only as authorised or allowed by law. External links and payment or other third-party services may have their own terms. We may update or temporarily suspend website features for maintenance or security while continuing to meet our obligations on existing orders.

8. Responsibility and disputes

We do not exclude liability, guarantees or remedies where exclusion is unlawful. Contact us with a complaint so we can investigate and seek a fair resolution. You retain all mandatory consumer protections and rights to seek assistance from relevant regulators or a court of competent jurisdiction.

9. Changes to these terms

We may publish updated terms with a revised date. The terms applicable when an order is placed govern that order unless a change is required by law or agreed with you. Contact details for the store operator appear below.

Australian consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these policies excludes or restricts these guarantees or any other mandatory rights under applicable consumer law.

Store operator and customer service

Legal operator / company name: NGUYEN KEN

Business and correspondence address: 186 Burnett Street, Mays Hill, NSW 2145, Australia

Customer service email: contact@hearthgoods.shop

Telephone: +61 2 9635 7297

The legal operator named above is responsible for this store and the sale of its products. The address is the business contact and correspondence address. The email and telephone are customer service channels for product, sizing, order, delivery, return and privacy enquiries. Please include your order number where relevant. Contact us before returning goods so we can provide the correct return instructions; the correspondence address is not an automatic return destination.