Privacy policy

Last updated: October 23, 2026

This policy applies to hearthgoods, the online graphic T-shirt and clothing store at hearthgoods.shop, operated by NGUYEN KEN.

Who is responsible

NGUYEN KEN is responsible for the personal information we handle for hearthgoods. This notice describes how we collect, use, disclose and protect information when you browse the store, buy clothing, create an account or contact us. Shopify hosts the store and also processes information under its own applicable privacy notices.

Information collected and its sources

We receive information you provide, such as your name, email, phone, billing and delivery addresses, order choices, account details and support messages. Payment providers process payment details and provide us transaction and payment-status information. We also receive technical and browsing information through the website, cookies and similar tools, such as IP address, browser, device, pages visited and cart activity. Service providers may supply fraud, delivery and transaction updates relevant to your order.

How information is used

We use information to process payments and orders, arrange delivery, handle returns, provide support, maintain accounts, remember preferences, secure the store, detect misuse, improve shopping, keep required records and comply with law. Where we use consent-based marketing or optional cookies, we obtain consent when required. Where applicable law requires a legal basis, we rely on performance of the purchase contract, legal obligations, legitimate interests such as security and service improvement, or consent as appropriate.

Service providers and disclosure

We share relevant information with Shopify, payment processors, delivery providers, hosting and technical services, and professional advisers as needed for the purposes above. Where enabled, analytics and advertising services may receive device, cookie and browsing information, subject to applicable choices and consent requirements. We may disclose information to meet a legal obligation, protect rights or security, or in connection with a business transfer subject to appropriate safeguards. We do not publish payment card details or account passwords.

Shopify and international processing

Shopify and other service providers may process information outside your country, where privacy laws can differ. We use safeguards required by applicable law for cross-border processing. Shopify may process some information for its own purposes as described in the Shopify Privacy Policy. Information about Shopify privacy choices is available at Shopify's privacy portal.

Cookies and advertising choices

Essential cookies support the cart, checkout and security. Other cookies may support analytics, preferences or advertising where those features are enabled. Use any privacy or cookie controls shown on the store, the Your Privacy Choices page, and your browser settings to manage applicable choices. Blocking essential cookies can affect shopping features. Where legally applicable, we recognise supported opt-out preference signals such as Global Privacy Control.

Marketing

If you subscribe to marketing, you can unsubscribe using a message's unsubscribe link or contact us. Where consent is required, we will seek it. Unsubscribing from marketing does not stop necessary order, delivery, security or service communications.

Retention and security

We retain information for as long as reasonably needed for orders, customer service, legal and accounting obligations, dispute resolution and legitimate security purposes. The period depends on its type and purpose. We use reasonable organisational and technical safeguards; no online service can guarantee absolute security. Avoid sending full payment card details or passwords in support messages.

Your privacy rights and complaints

Depending on applicable law, you may request access, correction, deletion, portability, restriction or objection to processing, withdraw consent, or opt out of certain sharing or targeted advertising. Contact contact@hearthgoods.shop to make a request or complaint. We may need to verify your identity and may retain information required by law. We will respond within applicable legal time limits and explain any lawful refusal. You may also complain to the privacy regulator in your jurisdiction, including the Office of the Australian Information Commissioner where applicable. We do not discriminate for exercising privacy rights.

Children and external links

This store is intended for people able to make purchases or with appropriate adult authorisation. We do not knowingly collect children's information where parental consent is legally required without that consent. Contact us if you believe a child has supplied information improperly. External websites have their own privacy practices.

Updates

We may revise this notice to reflect changes to the store or legal requirements and will update the date above. We will provide additional notice or obtain consent where required by law.

Store operator and customer service

Legal operator / company name: NGUYEN KEN

Business and correspondence address: 186 Burnett Street, Mays Hill, NSW 2145, Australia

Customer service email: contact@hearthgoods.shop

Telephone: +61 2 9635 7297

The legal operator named above is responsible for this store and the sale of its products. The address is the business contact and correspondence address. The email and telephone are customer service channels for product, sizing, order, delivery, return and privacy enquiries. Please include your order number where relevant. Contact us before returning goods so we can provide the correct return instructions; the correspondence address is not an automatic return destination.