Contact information

Last updated: October 23, 2026

This policy applies to hearthgoods, the online graphic T-shirt and clothing store at hearthgoods.shop, operated by NGUYEN KEN.

Product and order support

For questions about graphic T-shirt designs, colours, sizing, orders, delivery or returns, email contact@hearthgoods.shop or telephone +61 2 9635 7297. Include the product name and options for sizing questions, or your order number and checkout email for an existing purchase. Do not send account passwords or full payment card details.

Delivery and returns

Read our Shipping Policy and Refund Policy. Contact us before posting a return so we can provide the applicable instructions and return address.

Privacy and complaints

Use the customer service channels below for privacy requests or a complaint. Explain the issue and desired resolution so the operator can investigate. Personal information handling is described in our Privacy Policy.

Store operator and customer service

Legal operator / company name: NGUYEN KEN

Business and correspondence address: 186 Burnett Street, Mays Hill, NSW 2145, Australia

Customer service email: contact@hearthgoods.shop

Telephone: +61 2 9635 7297

The legal operator named above is responsible for this store and the sale of its products. The address is the business contact and correspondence address. The email and telephone are customer service channels for product, sizing, order, delivery, return and privacy enquiries. Please include your order number where relevant. Contact us before returning goods so we can provide the correct return instructions; the correspondence address is not an automatic return destination.